Selamat hari merdeka! Oh, and a few thoughts on how I approach problems at work…

August Tue 31 2010

First up, selamat hari merdeka to all my wonderful Malaysian friends!!

~~~

Despite the fact that it is a public holiday in Malaysia today, I just spent the last hour in a phone conference with some of the other regional managers to discuss some go-to-market strategies.

Today’s discussion reminded me of when my old boss told me that while it seemed like I didn’t say much in meetings, when I did say something it changed the whole outcome of the discussion. I told him the reason why I was often quiet during meetings was that I wanted to listen, understand, form an opinion, and then make an intelligent input into the conversation. It’s a strategy that has always worked for me when I’m in meetings with highly opinionated and outspoken people because I personally am a bit of an introvert. Since I don’t like to talk over people, I make sure that when I say something (depending on  the type of discussion) that it packs a punch or in the least, makes an impact and forces people to listen.

I’ve seen a lot of people take my less extroverted approach as a sign of weakness, and I’ve been amused countless times when they’ve realised that while I’m not overtly aggressive it doesn’t mean I can’t get my own way.

Lots of people have told me over the years that I need to be more extroverted in my approach to my job – also interpreting my approach as less effective. While I agree that the advice has been useful on countless occasions, today’s meeting has been a pertinent reminder that my own approach works as well – and in at lot of instances, gives me a lot more satisfaction. After all, there is nothing as satisfying at work as not only being able to get around a roadblock but watching it have to tear itself down as well.

The message in this? It’s always good to take on board other peoples advice as it helps to expand your area of influence :) However, if you find a technique that works well for you, recognise when its useful and use it. Just because someone else has a different approach doesn’t mean their approach will always work for you.

My name is Skye. Not Skpe.

July Tue 06 2010

Something has been really irritating me for the last few days at work. One of my colleagues (who works in a different country to me) is continuously spelling my name “Skpe” in emails. And to top it off, today he called me “Skype” on the phone.

So the reason why this irritates me is two-fold. First of all, my name is clearly “Skye”. I don’t see or hear a “P” anywhere!

Secondly (and this is why this is one of my biggest office pet peeves), I think it’s the absolute height of unprofessionalism and disrespect to spell someones name incorrectly in correspondence. Particularly when their email (which you have) and email signature (which you also have) and business card (which again, you also have) and all other instances of their name (available to you) are clearly spelled in a different way. To me, a mistake such as spelling someone’s name incorrectly shows that you don’t care about the impression you make and leave on other people – and the service driven world that I work in, this is an absolute no.

Now I concede that occasionally there are genuine mistakes. I’ve seen a colleague email another colleague using a completely different name, and I’ve had the odd email where people have genuinely made a typo because they have been in a rush (or emailing from their Blackberry). But when you have the extra 5 seconds that it takes to check your email for spelling errors, and you have a nice, clear monitor in front of you… And again I return to how unprofessional I think it is.

I will call out my team members if I see them doing this to other people, and if need be, I will lecture them because I want my team to be seen as a highly professional, service driven team.

Am I being too harsh?

Delay you say?

June Mon 07 2010

I’ve been wondering what to blog about… Life has been so hectic lately, that there is almost too much to say! Instead let me summarise in a few (?) bullet points.

  • Penang laksa = awesome
  • Penang loh mee = double awesome
  • Last minute business trip = tiring
  • Last minute business trip combined with assignment due dates = no sleep
  • Shanghai subway @ peak hour = not as bad as KL monorail @ peak hour
  • Travel delays = inevitable, frustrating, and please can I shove the woman who just pushed in front of the queue out of the way?
  • More travel delays = tears
  • Langkawi = relief to get off the freaking plane. Now if only I had had time to go home and pack clothes for a holiday.
  • Langkawi seafood = I don’t eat it, but ohmigod, is that really a prawn? How huge is that??
  • Flight home = more delays? Thank God this time I’m with family
  • Home = hot shower. Clean clothes. Heaven.

(more…)

It’s all about compromise

May Thu 20 2010

It is coming up to the end of my first week back at work. I’m having a good time. It has been great to meet new people, and I think my team is really lovely. They have been incredibly welcoming and extremely helpful. I’m also enjoying having new challenges in my day. I don’t like it when I don’t know something, but the journey and that feeling when you finally work something out/learn something new is awesome.

Anyway, next week I’m hosting a “team meeting” using Adobe Connect and apparently I need to prepare a 5 minute piece to introduce myself. First things first, I love Connect. I really wanted my team in my previous company to start using it, but for some reason they weren’t so keen. But on the other hand… this task feels like homework! Lol. My manager said “do something quirky”. What on earth is quirky?

I think the problem is that because of my background (in creating interactive learning presentations) I may be overreaching. A 5 minute quirky, online presentation, all about me? Theoretically speaking, there is scope to do SOOO much. I can imagine it now – a bouncy, quirky, not-powerpoint-driven presentation. Practically speaking… unless I do it after hours, it’s going to be a little more bland :)

I realise I need to find a compromise. Any ideas?