Following on from my last post, my maid returned to work late. Almost 1 week late to be exact, and with nary a warning – just a single text message to Vincent, “Sir, is it OK if I come back on Sunday?” which was sent on the day that we were expecting her back. Vincent understandably flipped his sh*t (as it’s not the first time this has happened), and then asked me to be more strict with the maid.
Fast forward to yesterday, where the day ended with a big and slightly befuddled sigh.
I’ve had a few jobs “over the years” (ok, it hasn’t been that many years, but there have been enough incidents) where I’ve had to manage people, and I know that people in general don’t always do what you want or need them to do. So in the corporate setting I follow a few logical steps:
- see the behaviour/incident/thing/etc (at this point moving forward I’m just going to say “thing”)
- teach the person nicely, the right way to do said “thing”
- see the “thing” again
- commence performance management
- correct the “thing” and accompany correction with a serious discussion on why it shouldn’t happen
- see the “thing” again
- Forget corrections, it’s time for this moron to get the h e double hockey sticks out of here or pull up their socks big time
And “over the years” (I’m seriously not that old) I’ve had the misfortune of getting to step 7 a few times. People who make it to step 7 aren’t always the brightest sparks, but are usually always the nicest people around. There have of course been the odd few step 7 conversations which I’ve had with absolute relish – it must be the bitch in me – but generally it bites big time to have a hard discussion with step 7 people.
And in thinking about step 7 people, there are times when step 7 people cry. Sometimes I can understand why the person is crying. Other times I feel guilt because maybe I’ve gone too far (although half a second after the guilt pops up it’s squashed down with cold, hard, reason and facts…). But sometimes I’m just confused. I seriously didn’t go that far! I was nice! I was gentle! I used “When you do x, y happens…” statements! I’m not firing you! I’m giving you a billionth chance! Why on earth is this person crying?!
So coming back to yesterday, I made my maid cry.
I had had a discussion with her last year about taking time off, and how if she wanted a few extra days all she had to do was tell us before she went on leave. Of course there would be times where it wouldn’t be OK, but 99% of the time I’m sure we could be flexible. The only thing I asked was that she be upfront and talk to us about this before she went on leave. So I too, was disappointed, when she was late back this time around, and expressed said disappointment. We sat down and I talked about respect, and how I respect her as an adult and an employee, but I felt she had disrespected me as her employer… that I couldn’t give her an additional new year bonus because she wasn’t here for a week that I expected her to be here, and how it can’t happened again.
And there were tears! I was genuinely shocked. I don’t even think I sounded like a bitch. I smiled and was empathetic about how difficult it is to be away from family. What the hell did I do wrong!? I genuinely like the woman. I think she’s good with Nicholas and the cats, she cooks well, and she keeps the house clean to a standard I am satisfied with. So I don’t micromanage her. I don’t look follow her around waiting for her to do something wrong. I respect her space and I honestly require very little from her. So why tears?
After the tears had subsided and the world had been restored to order, I checked my email. I’m a member of an expatriate mums and dads group here, and one of the perks is a mailing list, free seminars etc etc. And wouldn’t you know it? An email from this group tells me that they will be running a seminar on “managing your household help and cultural expectations” this weekend. A bit freaking late don’t you think? But maybe I should go, just to find out where I went wrong, or if I “went wrong” at all…